Refund policy

The short version

A refund within fourteen days

If Local Translate is not what you wanted, use the contact page within 14 days of your purchase and we will refund it in full.

How to ask

Write from the address you bought with, through the contact page. Include your order number if you have it to hand. If you do not, the email address you paid with is enough for us to find the order.

How long it takes

We approve or reply to refund requests within 2 business days. Once approved, the refund is issued to your original payment method. How quickly it appears on your statement is set by your bank or card issuer, typically 5 to 10 business days.

After 14 days

The 14-day window is a guarantee, not a limit on our goodwill. If the application is genuinely broken for you, if it will not install, or if it was charged twice, write to us regardless of the date and we will sort it out. We would rather refund you than keep money you are unhappy about.

What happens after a refund

Local Translate is removed from your account. The application locks the paid features at its next check. Your translations are not affected.

Your statutory rights

Nothing here reduces any right you have under the consumer law that applies where you live. Where that law gives you a longer or stronger right than this policy, that law wins.

Who to write to

BIM Groupe Holding International Limited
Aegis Chambers, 1st Floor, Ellen Skelton Building, 3076 Sir Francis Drake’s Highway, Road Town, Tortola VG1110, British Virgin Islands
Contact us